People in Wyoming, Minnesota, gathered together on September 12th to bend the ear of officials from the state’s Public Utilities Commission (PUC). Ann Treacy from the Blandin Foundation attended the meeting and recorded most of the conversation from the 100 or so frustrated and fed-up folks. The meeting was one of five organized by the PUC after a record number of complaints by incumbent telephone and Internet access provider Frontier.

A Shared Reality

It’s safe to say that “frustration” was the star of the night, as everyone who spoke mentioned how it had consumed their experience with Internet access from Frontier. People who spoke at the meeting included those who worked from home, business owners, parents with families whose kids needed Internet access for homework, and retired folks who just wanted to enjoy a quiet evening streaming a movie.

Most of the people who spoke at the meeting said that they needed to run mobile hotspots or had given up on Frontier’s DSL service and now rely solely on hot spots to avoid the frustration of dealing with terrible service. Several people at the meeting don’t have the option of mobile hotspots because there’s no cell coverage where they live.

In addition to horribly unreliable connectivity, where the only consistency is dropped service, people expressed anger about overpaying for Internet access that was down far too often — even for weeks at a time. When they were able to get online, many people who spoke at the meeting reports horrifically slow speeds and feel they are being “ripped off” because they never reach the “up to” speed that they pay for each month. Once woman has documented her line’s performance and the fastest download speed she has reached is .96 Megabits per second (Mbps); the slowest is .05 Mbps. This same person has had limited success in cajoling Frontier to temporarily lower her bill since 2012.

People in Wyoming, Minnesota, gathered together on September 12th to bend the ear of officials from the state’s Public Utilities Commission (PUC). Ann Treacy from the Blandin Foundation attended the meeting and recorded most of the conversation from the 100 or so frustrated and fed-up folks. The meeting was one of five organized by the PUC after a record number of complaints by incumbent telephone and Internet access provider Frontier.

A Shared Reality

It’s safe to say that “frustration” was the star of the night, as everyone who spoke mentioned how it had consumed their experience with Internet access from Frontier. People who spoke at the meeting included those who worked from home, business owners, parents with families whose kids needed Internet access for homework, and retired folks who just wanted to enjoy a quiet evening streaming a movie.

Most of the people who spoke at the meeting said that they needed to run mobile hotspots or had given up on Frontier’s DSL service and now rely solely on hot spots to avoid the frustration of dealing with terrible service. Several people at the meeting don’t have the option of mobile hotspots because there’s no cell coverage where they live.

In addition to horribly unreliable connectivity, where the only consistency is dropped service, people expressed anger about overpaying for Internet access that was down far too often — even for weeks at a time. When they were able to get online, many people who spoke at the meeting reports horrifically slow speeds and feel they are being “ripped off” because they never reach the “up to” speed that they pay for each month. Once woman has documented her line’s performance and the fastest download speed she has reached is .96 Megabits per second (Mbps); the slowest is .05 Mbps. This same person has had limited success in cajoling Frontier to temporarily lower her bill since 2012.

People in Wyoming, Minnesota, gathered together on September 12th to bend the ear of officials from the state’s Public Utilities Commission (PUC). Ann Treacy from the Blandin Foundation attended the meeting and recorded most of the conversation from the 100 or so frustrated and fed-up folks. The meeting was one of five organized by the PUC after a record number of complaints by incumbent telephone and Internet access provider Frontier.

A Shared Reality

It’s safe to say that “frustration” was the star of the night, as everyone who spoke mentioned how it had consumed their experience with Internet access from Frontier. People who spoke at the meeting included those who worked from home, business owners, parents with families whose kids needed Internet access for homework, and retired folks who just wanted to enjoy a quiet evening streaming a movie.

Most of the people who spoke at the meeting said that they needed to run mobile hotspots or had given up on Frontier’s DSL service and now rely solely on hot spots to avoid the frustration of dealing with terrible service. Several people at the meeting don’t have the option of mobile hotspots because there’s no cell coverage where they live.

In addition to horribly unreliable connectivity, where the only consistency is dropped service, people expressed anger about overpaying for Internet access that was down far too often — even for weeks at a time. When they were able to get online, many people who spoke at the meeting reports horrifically slow speeds and feel they are being “ripped off” because they never reach the “up to” speed that they pay for each month. Once woman has documented her line’s performance and the fastest download speed she has reached is .96 Megabits per second (Mbps); the slowest is .05 Mbps. This same person has had limited success in cajoling Frontier to temporarily lower her bill since 2012.

People in Wyoming, Minnesota, gathered together on September 12th to bend the ear of officials from the state’s Public Utilities Commission (PUC). Ann Treacy from the Blandin Foundation attended the meeting and recorded most of the conversation from the 100 or so frustrated and fed-up folks. The meeting was one of five organized by the PUC after a record number of complaints by incumbent telephone and Internet access provider Frontier.

A Shared Reality

It’s safe to say that “frustration” was the star of the night, as everyone who spoke mentioned how it had consumed their experience with Internet access from Frontier. People who spoke at the meeting included those who worked from home, business owners, parents with families whose kids needed Internet access for homework, and retired folks who just wanted to enjoy a quiet evening streaming a movie.

Most of the people who spoke at the meeting said that they needed to run mobile hotspots or had given up on Frontier’s DSL service and now rely solely on hot spots to avoid the frustration of dealing with terrible service. Several people at the meeting don’t have the option of mobile hotspots because there’s no cell coverage where they live.

In addition to horribly unreliable connectivity, where the only consistency is dropped service, people expressed anger about overpaying for Internet access that was down far too often — even for weeks at a time. When they were able to get online, many people who spoke at the meeting reports horrifically slow speeds and feel they are being “ripped off” because they never reach the “up to” speed that they pay for each month. Once woman has documented her line’s performance and the fastest download speed she has reached is .96 Megabits per second (Mbps); the slowest is .05 Mbps. This same person has had limited success in cajoling Frontier to temporarily lower her bill since 2012.

People in Wyoming, Minnesota, gathered together on September 12th to bend the ear of officials from the state’s Public Utilities Commission (PUC). Ann Treacy from the Blandin Foundation attended the meeting and recorded most of the conversation from the 100 or so frustrated and fed-up folks. The meeting was one of five organized by the PUC after a record number of complaints by incumbent telephone and Internet access provider Frontier.

A Shared Reality

It’s safe to say that “frustration” was the star of the night, as everyone who spoke mentioned how it had consumed their experience with Internet access from Frontier. People who spoke at the meeting included those who worked from home, business owners, parents with families whose kids needed Internet access for homework, and retired folks who just wanted to enjoy a quiet evening streaming a movie.

Most of the people who spoke at the meeting said that they needed to run mobile hotspots or had given up on Frontier’s DSL service and now rely solely on hot spots to avoid the frustration of dealing with terrible service. Several people at the meeting don’t have the option of mobile hotspots because there’s no cell coverage where they live.

In addition to horribly unreliable connectivity, where the only consistency is dropped service, people expressed anger about overpaying for Internet access that was down far too often — even for weeks at a time. When they were able to get online, many people who spoke at the meeting reports horrifically slow speeds and feel they are being “ripped off” because they never reach the “up to” speed that they pay for each month. Once woman has documented her line’s performance and the fastest download speed she has reached is .96 Megabits per second (Mbps); the slowest is .05 Mbps. This same person has had limited success in cajoling Frontier to temporarily lower her bill since 2012.

This is the transcript for episode 274 of the Community Broadband Bits podcast. Justin Holzgrove and Joel Myer join the show from Mason County, Washington, to discuss how a publicly-owned network delivers high-speed Internet service throughout the county. Listen to this episode here.

Justin Holzgrove: They didn't bring pitchforks, but they brought their pens and they were ready to sign up with their checkbooks. And they said, "Bring it on. We want this now."

Lisa Gonzalez: This is episode 274 of the Community Broadband Bits podcast from the Institute for Local Self-Reliance. I'm Lisa Gonzalez. Public Utility District 3 in Mason County, Washington, delivers symmetrical gigabit connectivity to every customer in its service area. They have no speed, capacity or data thresholds. You have access to a gigabit regardless of whether you are in a rural area or within city limits and whether or not you're a household, business, or one of the ISPs that work with PUD 3. This week Justin Holzgrove and Joel Myer from PUD 3 in Mason County spent some time talking with Christopher about how the Public Utility District is working to bring high quality connectivity to each customer. In addition to describing their plan to build out and manage their network, Justin and Joel share the story of how connectivity has come to be offered from PUDs in Washington. Now here's Christopher with Justin Holzgrove and Joel Myer talking about Public Utility District 3 in Mason County, Washington.

Christopher Mitchell: Welcome to another edition of the Community Broadband Bits podcast. I am Chris Mitchell at the Institute for Local Self-Reliance up in Minneapolis. Today I'm speaking with Justin Holzgrove the Telecommunications and Community Relations Manager up at Mason County's Public Utility District number 3. Welcome to the show.

Justin Holzgrove: Hey how's it going?

Christopher Mitchell: It's going well. I'm excited to learn more about what you're doing. But first I have to introduce our other guest. Joel Myer the Public Information and Government Relations Manager at PUD number 3. Welcome to the show.

Joel Myer: Thank you it's a beautiful day in the Fiberhood.

This is the transcript for episode 274 of the Community Broadband Bits podcast. Justin Holzgrove and Joel Myer join the show from Mason County, Washington, to discuss how a publicly-owned network delivers high-speed Internet service throughout the county. Listen to this episode here.

Justin Holzgrove: They didn't bring pitchforks, but they brought their pens and they were ready to sign up with their checkbooks. And they said, "Bring it on. We want this now."

Lisa Gonzalez: This is episode 274 of the Community Broadband Bits podcast from the Institute for Local Self-Reliance. I'm Lisa Gonzalez. Public Utility District 3 in Mason County, Washington, delivers symmetrical gigabit connectivity to every customer in its service area. They have no speed, capacity or data thresholds. You have access to a gigabit regardless of whether you are in a rural area or within city limits and whether or not you're a household, business, or one of the ISPs that work with PUD 3. This week Justin Holzgrove and Joel Myer from PUD 3 in Mason County spent some time talking with Christopher about how the Public Utility District is working to bring high quality connectivity to each customer. In addition to describing their plan to build out and manage their network, Justin and Joel share the story of how connectivity has come to be offered from PUDs in Washington. Now here's Christopher with Justin Holzgrove and Joel Myer talking about Public Utility District 3 in Mason County, Washington.

Christopher Mitchell: Welcome to another edition of the Community Broadband Bits podcast. I am Chris Mitchell at the Institute for Local Self-Reliance up in Minneapolis. Today I'm speaking with Justin Holzgrove the Telecommunications and Community Relations Manager up at Mason County's Public Utility District number 3. Welcome to the show.

Justin Holzgrove: Hey how's it going?

Christopher Mitchell: It's going well. I'm excited to learn more about what you're doing. But first I have to introduce our other guest. Joel Myer the Public Information and Government Relations Manager at PUD number 3. Welcome to the show.

Joel Myer: Thank you it's a beautiful day in the Fiberhood.

This is the transcript for episode 274 of the Community Broadband Bits podcast. Justin Holzgrove and Joel Myer join the show from Mason County, Washington, to discuss how a publicly-owned network delivers high-speed Internet service throughout the county. Listen to this episode here.

Justin Holzgrove: They didn't bring pitchforks, but they brought their pens and they were ready to sign up with their checkbooks. And they said, "Bring it on. We want this now."

Lisa Gonzalez: This is episode 274 of the Community Broadband Bits podcast from the Institute for Local Self-Reliance. I'm Lisa Gonzalez. Public Utility District 3 in Mason County, Washington, delivers symmetrical gigabit connectivity to every customer in its service area. They have no speed, capacity or data thresholds. You have access to a gigabit regardless of whether you are in a rural area or within city limits and whether or not you're a household, business, or one of the ISPs that work with PUD 3. This week Justin Holzgrove and Joel Myer from PUD 3 in Mason County spent some time talking with Christopher about how the Public Utility District is working to bring high quality connectivity to each customer. In addition to describing their plan to build out and manage their network, Justin and Joel share the story of how connectivity has come to be offered from PUDs in Washington. Now here's Christopher with Justin Holzgrove and Joel Myer talking about Public Utility District 3 in Mason County, Washington.

Christopher Mitchell: Welcome to another edition of the Community Broadband Bits podcast. I am Chris Mitchell at the Institute for Local Self-Reliance up in Minneapolis. Today I'm speaking with Justin Holzgrove the Telecommunications and Community Relations Manager up at Mason County's Public Utility District number 3. Welcome to the show.

Justin Holzgrove: Hey how's it going?

Christopher Mitchell: It's going well. I'm excited to learn more about what you're doing. But first I have to introduce our other guest. Joel Myer the Public Information and Government Relations Manager at PUD number 3. Welcome to the show.

Joel Myer: Thank you it's a beautiful day in the Fiberhood.

This is the transcript for episode 274 of the Community Broadband Bits podcast. Justin Holzgrove and Joel Myer join the show from Mason County, Washington, to discuss how a publicly-owned network delivers high-speed Internet service throughout the county. Listen to this episode here.

Justin Holzgrove: They didn't bring pitchforks, but they brought their pens and they were ready to sign up with their checkbooks. And they said, "Bring it on. We want this now."

Lisa Gonzalez: This is episode 274 of the Community Broadband Bits podcast from the Institute for Local Self-Reliance. I'm Lisa Gonzalez. Public Utility District 3 in Mason County, Washington, delivers symmetrical gigabit connectivity to every customer in its service area. They have no speed, capacity or data thresholds. You have access to a gigabit regardless of whether you are in a rural area or within city limits and whether or not you're a household, business, or one of the ISPs that work with PUD 3. This week Justin Holzgrove and Joel Myer from PUD 3 in Mason County spent some time talking with Christopher about how the Public Utility District is working to bring high quality connectivity to each customer. In addition to describing their plan to build out and manage their network, Justin and Joel share the story of how connectivity has come to be offered from PUDs in Washington. Now here's Christopher with Justin Holzgrove and Joel Myer talking about Public Utility District 3 in Mason County, Washington.

Christopher Mitchell: Welcome to another edition of the Community Broadband Bits podcast. I am Chris Mitchell at the Institute for Local Self-Reliance up in Minneapolis. Today I'm speaking with Justin Holzgrove the Telecommunications and Community Relations Manager up at Mason County's Public Utility District number 3. Welcome to the show.

Justin Holzgrove: Hey how's it going?

Christopher Mitchell: It's going well. I'm excited to learn more about what you're doing. But first I have to introduce our other guest. Joel Myer the Public Information and Government Relations Manager at PUD number 3. Welcome to the show.

Joel Myer: Thank you it's a beautiful day in the Fiberhood.

This is the transcript for episode 274 of the Community Broadband Bits podcast. Justin Holzgrove and Joel Myer join the show from Mason County, Washington, to discuss how a publicly-owned network delivers high-speed Internet service throughout the county. Listen to this episode here.

Justin Holzgrove: They didn't bring pitchforks, but they brought their pens and they were ready to sign up with their checkbooks. And they said, "Bring it on. We want this now."

Lisa Gonzalez: This is episode 274 of the Community Broadband Bits podcast from the Institute for Local Self-Reliance. I'm Lisa Gonzalez. Public Utility District 3 in Mason County, Washington, delivers symmetrical gigabit connectivity to every customer in its service area. They have no speed, capacity or data thresholds. You have access to a gigabit regardless of whether you are in a rural area or within city limits and whether or not you're a household, business, or one of the ISPs that work with PUD 3. This week Justin Holzgrove and Joel Myer from PUD 3 in Mason County spent some time talking with Christopher about how the Public Utility District is working to bring high quality connectivity to each customer. In addition to describing their plan to build out and manage their network, Justin and Joel share the story of how connectivity has come to be offered from PUDs in Washington. Now here's Christopher with Justin Holzgrove and Joel Myer talking about Public Utility District 3 in Mason County, Washington.

Christopher Mitchell: Welcome to another edition of the Community Broadband Bits podcast. I am Chris Mitchell at the Institute for Local Self-Reliance up in Minneapolis. Today I'm speaking with Justin Holzgrove the Telecommunications and Community Relations Manager up at Mason County's Public Utility District number 3. Welcome to the show.

Justin Holzgrove: Hey how's it going?

Christopher Mitchell: It's going well. I'm excited to learn more about what you're doing. But first I have to introduce our other guest. Joel Myer the Public Information and Government Relations Manager at PUD number 3. Welcome to the show.

Joel Myer: Thank you it's a beautiful day in the Fiberhood.