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AT&T, Comcast, Lies Hurt Homeowners

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As of this January, the FCC defines broadband as 25 Mbps downstream and 3 Mbps upstream, but in some rural areas in the United States, people are still struggling to access DSL speeds of 768 kbps. In a few extreme cases, individuals who rely on the Internet for their jobs and livelihoods have been denied access completely. 

The sad state of affairs for many Americans who subscribe to the major Internet service providers like AT&T and CenturyLink was recently chronicled in an article on Ars Technica that examined AT&T’s stunning combination of poor customer service, insufficient infrastructure, and empty promises to subscribers. It tells the unfortunately common story of the little guy being systematically overlooked by a massive corporation focused solely on short-term profit maximization. 

Mark Lewis of Winterville, Georgia, and Matthew Abernathy of Smyrna, Tennessee, are two examples of AT&T subscribers who, upon moving into new homes, found that not only were they unable to access basic DSL speeds, but that they had no Internet access whatsoever. Alternatively citing a lack of DSL ports and insufficient bandwidth, AT&T failed to provide Lewis Internet access over the course of nearly two years. As for Abernathy, the corporation strung him along for 9 months without providing DSL, forcing him and his wife to rely on a much more expensive Verizon cellular network to go online. 

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AT&T, Comcast, Lies Hurt Homeowners

By on

As of this January, the FCC defines broadband as 25 Mbps downstream and 3 Mbps upstream, but in some rural areas in the United States, people are still struggling to access DSL speeds of 768 kbps. In a few extreme cases, individuals who rely on the Internet for their jobs and livelihoods have been denied access completely. 

The sad state of affairs for many Americans who subscribe to the major Internet service providers like AT&T and CenturyLink was recently chronicled in an article on Ars Technica that examined AT&T’s stunning combination of poor customer service, insufficient infrastructure, and empty promises to subscribers. It tells the unfortunately common story of the little guy being systematically overlooked by a massive corporation focused solely on short-term profit maximization. 

Mark Lewis of Winterville, Georgia, and Matthew Abernathy of Smyrna, Tennessee, are two examples of AT&T subscribers who, upon moving into new homes, found that not only were they unable to access basic DSL speeds, but that they had no Internet access whatsoever. Alternatively citing a lack of DSL ports and insufficient bandwidth, AT&T failed to provide Lewis Internet access over the course of nearly two years. As for Abernathy, the corporation strung him along for 9 months without providing DSL, forcing him and his wife to rely on a much more expensive Verizon cellular network to go online. 

Read More

AT&T, Comcast, Lies Hurt Homeowners

By on

As of this January, the FCC defines broadband as 25 Mbps downstream and 3 Mbps upstream, but in some rural areas in the United States, people are still struggling to access DSL speeds of 768 kbps. In a few extreme cases, individuals who rely on the Internet for their jobs and livelihoods have been denied access completely. 

The sad state of affairs for many Americans who subscribe to the major Internet service providers like AT&T and CenturyLink was recently chronicled in an article on Ars Technica that examined AT&T’s stunning combination of poor customer service, insufficient infrastructure, and empty promises to subscribers. It tells the unfortunately common story of the little guy being systematically overlooked by a massive corporation focused solely on short-term profit maximization. 

Mark Lewis of Winterville, Georgia, and Matthew Abernathy of Smyrna, Tennessee, are two examples of AT&T subscribers who, upon moving into new homes, found that not only were they unable to access basic DSL speeds, but that they had no Internet access whatsoever. Alternatively citing a lack of DSL ports and insufficient bandwidth, AT&T failed to provide Lewis Internet access over the course of nearly two years. As for Abernathy, the corporation strung him along for 9 months without providing DSL, forcing him and his wife to rely on a much more expensive Verizon cellular network to go online. 

Read More

AT&T, Comcast, Lies Hurt Homeowners

By on

As of this January, the FCC defines broadband as 25 Mbps downstream and 3 Mbps upstream, but in some rural areas in the United States, people are still struggling to access DSL speeds of 768 kbps. In a few extreme cases, individuals who rely on the Internet for their jobs and livelihoods have been denied access completely. 

The sad state of affairs for many Americans who subscribe to the major Internet service providers like AT&T and CenturyLink was recently chronicled in an article on Ars Technica that examined AT&T’s stunning combination of poor customer service, insufficient infrastructure, and empty promises to subscribers. It tells the unfortunately common story of the little guy being systematically overlooked by a massive corporation focused solely on short-term profit maximization. 

Mark Lewis of Winterville, Georgia, and Matthew Abernathy of Smyrna, Tennessee, are two examples of AT&T subscribers who, upon moving into new homes, found that not only were they unable to access basic DSL speeds, but that they had no Internet access whatsoever. Alternatively citing a lack of DSL ports and insufficient bandwidth, AT&T failed to provide Lewis Internet access over the course of nearly two years. As for Abernathy, the corporation strung him along for 9 months without providing DSL, forcing him and his wife to rely on a much more expensive Verizon cellular network to go online. 

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Correcting Community Fiber Fallacies: The Reality of Lafayette's Gigabit Network

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In just the last year the Lafayette Utility System (LUS) gigabit network has attracted 1,300 high-tech jobs. Chairman Wheeler praised the network for doing what many communities hope to do, but cannot because of state laws limiting municipal broadband networks. Critics are desperate to discredit the network, using false statements and misinformation.

The Reason Foundation released a paper by Steven Titch in November, 2013, to discredit LUS Fiber. Here we offer a point-by-point rebuttal of the report. Titch makes numerous claims that he does not support with any evidence. Much of the evidence he uses in support of other claims is out of context or erroneous. And even then, his worst criticism is that the network may struggle in the future but is not currently failing.

Our critical response to the Reason Foundation's report should be helpful to any community considering its own municipal network investment. This document includes common arguments and responses both for and against such networks.

Download or read the full report at ILSR.org.

As more community leaders realize the economic benefits of faster, more reliable Internet services, they are pursuing local control of connectivity through public ownership, cooperative models, and other nonprofit approaches.The original Steven Titch report, called Lessons in Municipal Broadband from Lafayette, Louisiana, is available from reason.org.

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Correcting Community Fiber Fallacies: The Reality of Lafayette's Gigabit Network

By

In just the last year the Lafayette Utility System (LUS) gigabit network has attracted 1,300 high-tech jobs. Chairman Wheeler praised the network for doing what many communities hope to do, but cannot because of state laws limiting municipal broadband networks. Critics are desperate to discredit the network, using false statements and misinformation.

The Reason Foundation released a paper by Steven Titch in November, 2013, to discredit LUS Fiber. Here we offer a point-by-point rebuttal of the report. Titch makes numerous claims that he does not support with any evidence. Much of the evidence he uses in support of other claims is out of context or erroneous. And even then, his worst criticism is that the network may struggle in the future but is not currently failing.

Our critical response to the Reason Foundation's report should be helpful to any community considering its own municipal network investment. This document includes common arguments and responses both for and against such networks.

Download or read the full report at ILSR.org.

As more community leaders realize the economic benefits of faster, more reliable Internet services, they are pursuing local control of connectivity through public ownership, cooperative models, and other nonprofit approaches.The original Steven Titch report, called Lessons in Municipal Broadband from Lafayette, Louisiana, is available from reason.org.

Read More

Correcting Community Fiber Fallacies: The Reality of Lafayette's Gigabit Network

By

In just the last year the Lafayette Utility System (LUS) gigabit network has attracted 1,300 high-tech jobs. Chairman Wheeler praised the network for doing what many communities hope to do, but cannot because of state laws limiting municipal broadband networks. Critics are desperate to discredit the network, using false statements and misinformation.

The Reason Foundation released a paper by Steven Titch in November, 2013, to discredit LUS Fiber. Here we offer a point-by-point rebuttal of the report. Titch makes numerous claims that he does not support with any evidence. Much of the evidence he uses in support of other claims is out of context or erroneous. And even then, his worst criticism is that the network may struggle in the future but is not currently failing.

Our critical response to the Reason Foundation's report should be helpful to any community considering its own municipal network investment. This document includes common arguments and responses both for and against such networks.

Download or read the full report at ILSR.org.

As more community leaders realize the economic benefits of faster, more reliable Internet services, they are pursuing local control of connectivity through public ownership, cooperative models, and other nonprofit approaches.The original Steven Titch report, called Lessons in Municipal Broadband from Lafayette, Louisiana, is available from reason.org.

Read More

Correcting Community Fiber Fallacies: The Reality of Lafayette's Gigabit Network

By

In just the last year the Lafayette Utility System (LUS) gigabit network has attracted 1,300 high-tech jobs. Chairman Wheeler praised the network for doing what many communities hope to do, but cannot because of state laws limiting municipal broadband networks. Critics are desperate to discredit the network, using false statements and misinformation.

The Reason Foundation released a paper by Steven Titch in November, 2013, to discredit LUS Fiber. Here we offer a point-by-point rebuttal of the report. Titch makes numerous claims that he does not support with any evidence. Much of the evidence he uses in support of other claims is out of context or erroneous. And even then, his worst criticism is that the network may struggle in the future but is not currently failing.

Our critical response to the Reason Foundation's report should be helpful to any community considering its own municipal network investment. This document includes common arguments and responses both for and against such networks.

Download or read the full report at ILSR.org.

As more community leaders realize the economic benefits of faster, more reliable Internet services, they are pursuing local control of connectivity through public ownership, cooperative models, and other nonprofit approaches.The original Steven Titch report, called Lessons in Municipal Broadband from Lafayette, Louisiana, is available from reason.org.

Read More

Correcting Community Fiber Fallacies: The Reality of Lafayette's Gigabit Network

By

In just the last year the Lafayette Utility System (LUS) gigabit network has attracted 1,300 high-tech jobs. Chairman Wheeler praised the network for doing what many communities hope to do, but cannot because of state laws limiting municipal broadband networks. Critics are desperate to discredit the network, using false statements and misinformation.

The Reason Foundation released a paper by Steven Titch in November, 2013, to discredit LUS Fiber. Here we offer a point-by-point rebuttal of the report. Titch makes numerous claims that he does not support with any evidence. Much of the evidence he uses in support of other claims is out of context or erroneous. And even then, his worst criticism is that the network may struggle in the future but is not currently failing.

Our critical response to the Reason Foundation's report should be helpful to any community considering its own municipal network investment. This document includes common arguments and responses both for and against such networks.

Download or read the full report at ILSR.org.

As more community leaders realize the economic benefits of faster, more reliable Internet services, they are pursuing local control of connectivity through public ownership, cooperative models, and other nonprofit approaches.The original Steven Titch report, called Lessons in Municipal Broadband from Lafayette, Louisiana, is available from reason.org.

Read More

Correcting Community Fiber Fallacies: The Reality of Lafayette's Gigabit Network

By

In just the last year the Lafayette Utility System (LUS) gigabit network has attracted 1,300 high-tech jobs. Chairman Wheeler praised the network for doing what many communities hope to do, but cannot because of state laws limiting municipal broadband networks. Critics are desperate to discredit the network, using false statements and misinformation.

The Reason Foundation released a paper by Steven Titch in November, 2013, to discredit LUS Fiber. Here we offer a point-by-point rebuttal of the report. Titch makes numerous claims that he does not support with any evidence. Much of the evidence he uses in support of other claims is out of context or erroneous. And even then, his worst criticism is that the network may struggle in the future but is not currently failing.

Our critical response to the Reason Foundation's report should be helpful to any community considering its own municipal network investment. This document includes common arguments and responses both for and against such networks.

Download or read the full report at ILSR.org.

As more community leaders realize the economic benefits of faster, more reliable Internet services, they are pursuing local control of connectivity through public ownership, cooperative models, and other nonprofit approaches.The original Steven Titch report, called Lessons in Municipal Broadband from Lafayette, Louisiana, is available from reason.org.

Read More
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