Windstream has the distinction of being one of the worst providers we have ever covered from consumers' perspective, but in rural areas many people have little or no choice. The latest Windstream debacle involves a Nebraska farmer, an outrageous price quote, and a local company that is taking on the project for about one-ninth of Windstream's estimate.

Ars Technica recently introduced us to Nelson Schneider, CTO of the Norman R. Schneider Family Trust Farm in Ceresco, Nebraska. Like many other farms today, the Schneider business needs fast, reliable connections for a variety of reasons including checking ever changing grain prices. Schneider had Windstream's DSL for $80 per month, but his promised speeds of 1.5 Mbps were clocked at 512 Kbps download and 256 Kbps upload, making business online impossible.

When he attempted to take advantage of the business class speeds Windstream advertised online, the company dismissed him. Schneider had to file a complaint for false advertising with the FCC just to get Windstream to negotiate. He wanted fiber, was willing to pay for construction costs, and considered it an investment in the vitality of the farm. 

Windstream told him it would cost Schneider $383,500 (gulp) to install 4.5 miles of fiber from his property to its facilities in town. Even though Windstream's fiber network map shows they run fiber about one-half mile away, they insisted he would need to connect to the facility farther away. When he asked about connecting to this closer line, Windstream refused to connect him. The company would not provide a reason when Ars asked for a reason.

Even though Schneider was prepared to pay thousands of dollars to bring fiber to his farm, such a preposterous quote and Windstream's refusal to commit to anything higher than 10 Mbps symmetrical were too much. He contacted Northeast Nebraska Telephone Company when he learned that they had been connecting local farms with fiber. Soon an NNTC executive visited the farm and the two talked about the possibilities. The final estimate was $42,000 or about one-ninth what Windstream demanded and now NNTC is working with Schneider to make the project easier:

The University of Wisconsin-Extension recently released Broadband Policies and Regulations for Wisconsin Stakeholders, a good addition to your digital library, especially if you have in interest in Wisconsin and midwestern broadband issues.

The document provides case studies and an in-depth list of references addressing:

• Public-private partnerships
• Local ordinances
• Technology councils
• Community engagement
• Local government telecommunications services
• Unique efforts to increase adoption

While many examples hail from Wisconsin communities, the authors also provide information from other states and offers links to information such as local government broadband resolutions, tower agreements between municipalities and private internet service providers, successful applications for state and federal grant funds. 

The Broadband Policies and Regulations for Wisconsin Stakeholders is well organized and indexed. You can download the PDF, or access the online flip book for quick reference.

In the spring, we reported on a public private partnership agreement between the community of Carl Junction and Wi-Fi provider Aire Fiber. According to City Administrator, Steve Lawver, the City Council had second thoughts and pulled out of the deal.

Even though the partnership has ceased to be an option, the people of Carl Junction will still have better connectivity. Aire Fiber found the interest level was so intense that it will independently deploy the equipment to serve the community's 5.6 square miles and approximately 7,400 people.

As part of the abandoned partnership agreement, the city would have paid for and provided locations to mount necessary equipment. Aire Fiber would have handled installation, management, and technical aspects needed to keep the network up and running. In exchange, the city would have received 10 percent of the gross revenue from the network. The system would have cost an estimated $400,000 - $450,000 to deploy and both entities estimated just 10 percent of the market would have allowed them to break even.

Now the city has typical water tower lease agreements with Aire Fiber. Each tower mounting Aire Fiber equipment brings in $100 per month. 

Carl Junction has been searching for better Internet access for its businesses, schools, and residents for several years. In 2012 they commissioned a feasibility study and decided in 2013 to move forward with plans for a fiber network. Unfortunately, the community had to seek other options when it chose not fund the $5.2 million project.

As a post mortem, Lawver advises other city officials to take the time to educate elected officials and not rush the process, especially when the time comes for final approval. 

Our process from FTTH feasibility to this final agreement took 4 or 5 years.  Be patient. Understand that if you get down to the final agreement there is a good chance you may be the only person left that remembers the whole process.

As of this January, the FCC defines broadband as 25 Mbps downstream and 3 Mbps upstream, but in some rural areas in the United States, people are still struggling to access DSL speeds of 768 kbps. In a few extreme cases, individuals who rely on the Internet for their jobs and livelihoods have been denied access completely. 

The sad state of affairs for many Americans who subscribe to the major Internet service providers like AT&T and CenturyLink was recently chronicled in an article on Ars Technica that examined AT&T’s stunning combination of poor customer service, insufficient infrastructure, and empty promises to subscribers. It tells the unfortunately common story of the little guy being systematically overlooked by a massive corporation focused solely on short-term profit maximization. 

Mark Lewis of Winterville, Georgia, and Matthew Abernathy of Smyrna, Tennessee, are two examples of AT&T subscribers who, upon moving into new homes, found that not only were they unable to access basic DSL speeds, but that they had no Internet access whatsoever. Alternatively citing a lack of DSL ports and insufficient bandwidth, AT&T failed to provide Lewis Internet access over the course of nearly two years. As for Abernathy, the corporation strung him along for 9 months without providing DSL, forcing him and his wife to rely on a much more expensive Verizon cellular network to go online. 

A few weeks ago, Harvard’s Berkman Center for Internet and Society released a report that documents the achievements of Holyoke Gas & Electric (HG&E) Telecom, a municipal electric utility that now provides fiber-optic broadband Internet to local businesses in several western Massachusetts towns. The utility’s move into fiber-optics has led to municipal savings for the City of Holyoke, as well as increased high-speed access in neighboring cities, and driven economic development. We interviewed Holyoke's Senior Network Engineer, Tim Haas, in a previous episode of the Community Broadband Bits podcast.

Because the state of Massachusetts has no barriers that prevent the creation of municipal Internet networks, HG&E has been able to compete on a level playing field with incumbent ISPs Comcast and Charter. HG&E is among 12 MLPs (Municipal Light Plants) out of 41 in the state to offer fiber Internet services. Researchers at the Berkman Center believe that MLPs could play a large role in expanding Internet access and business opportunities throughout the state as electricity revenues experience diminishing returns and data needs grow. For example, HG&E’s fiber connection was a factor in the Massachusetts Green High Performance Computing Center’s decision to open a $90 million data center in Holyoke. 

HG&E is a somewhat unique municipal network in that it offers services not only in Holyoke, but also in nearby Chicopee. It also assists Leverett and Greenfield with their own networks. In Chicopee, the utility provided fiber access in a collaboration with 35 local businesses. In Leverett, it is managing the municipal network, with services provided by a local private company. As for Greenfield, HG&E now serves as the ISP for City Hall and the city’s police station, both of which will function as Internet access nodes as the town looks to create a fiber and wireless network that extends into homes and businesses. 

Westminster recently officially lit up the new fiber network with its partner Ting. They create several videos to record the event, including this montage of interviews with movers and shakers in the municipal network industry. The two partners announced their agreement earlier this year: the city will own the infrastructure and Ting will provide retail services to local residents and businesses via the network.

In the video you will see Dr. Robert Wack, the City Council Member behind the initiative, along with leading telecom attorney Jim Baller, Gigi Sohn from the FCC, and Deb Socia who heads up Next Century Cities.

Check it out:

Momentum is growing in WiredWest territory and each town that votes takes on a fresh enthusiasm. New Salem is one of the latest communities to overwhelmingly support joining the municipal broadband cooperative. The Recorder reported that all but one of the 189 registered New Salem voters chose to authorize borrowing $1.5 million to move forward with the initiative. There are now 22 towns that have joined.

According to Moderator Calvin Layton, a typical town meeting draws 60 to 70 voters, far less than this one did. Apparently, investing in better connectivity is a hot button issue in places like New Salem, where Internet access is slow, scant, and expensive.

Poor connectivity has impacted local commerce and even driven some residents with home-based businesses away from New Salem. For Travis Miller, a role playing game designer, and his wife Samantha Scott, an IT professional, the town’s slow Internet speeds were holding them back so they moved away. In a letter to the New Salem Broadband Committee, Miller wrote:

A lack of broadband Internet service was one of the elements in our decision to move. A substantial online presence has become a basic requirement for successful table top game designers. Many of the platforms used to interact with fans and clients require broadband service. Our lack limits my income and makes further penetration into the market difficult if not impossible.

Adam Frost — owner of an online toy store, The Wooden Wagon — also found New Salem’s slow Internet speeds to be a limiting factor for his business. He said:

Though The Wooden Wagon is a specialty business, our needs are not unique: pretty much any business owner or person hoping to telecommute has the same requirements. Businesses outside the region with whom we work expect us to be at the same level technologically as they: they will not make concessions just because our Internet service is outdated. We must keep up, or be left behind.

Community Network Services (CNS) has been serving six rural southwest Georgia communities since the late 1990s. Recently, we learned that the network added two more communities to its service area when it took over a small municipal cable system in Doerun and purchased a private cable company in Norman Park.

CNS has been our radar since 2012 when we learned how Thomasville, Cairo, Camilla, Moultrie, Baconton, and Pelham joined together to create a regional network that reached into 4 counties. The network has brought better access to rural Georgia, improved educational opportunities, and helped lower taxes.

Mike Scott, Moultrie City Manager, gave us details on the expansions into both of these very small communities. Scott repeated the CNS philosophy:

We don't look at it as a just a business plan…we look at it as economic development for the entire county.

Doerun, population 774, had its own municipal DSL and cable TV system but it needed significant upgrades. Doerun also faced increased costs for content, technology, and personnel challenges, and customers wanted faster connectivity. CNS and the community of Doerun had discussed the possibility of a CNS take over of the system in the past but network officials hesitated to take on the investment until Doerun upgraded due to the condition of the system. Doerun's school was already connected to the CNS network.

In addition to the problems with the network, an upgrade required considerable make-ready work. CNS estimated that preparing existing utility poles for fiber would be expensive, according to Scott, and network officials did not feel comfortable making that additional investment. 

Like many other small rural communities, Doerun operates its own municipal electric utility. The electric system was also in need of upgrades but due to lack of available capital, the city would need to borrow to fund the work. CNS and Doerun worked out an agreement to transfer the cable TV and Internet access system to CNS for mutual benefit.