Milwaukee Journal Sentinel - July 11, 2017

The digital divide between urban and rural areas remains, and some question government grants aimed at addressing it

Written by Rick Barrett

It’s getting easier to find high-speed internet service in rural Wisconsin, yet there are still places where a robust online connection is as elusive as the Hodag, a mythical creature that legend says prowls the Northwoods.

What’s more, critics of government grants aimed at boosting the service across the country say much of the money is being spent on internet speeds that are obsolete.

When the service providers focus on short-term profit, rather than building the best possible network, it’s not good for rural America, said Christopher Mitchell with the Institute for Local Self Reliance, a Minneapolis nonprofit that helps communities with internet access issues.

“I don’t blame the providers any more than I blame tigers when they maul humans. They are what they are. The problem is that government policy lets them do it,” Mitchell said.

...

Read the full story here.

It’s been about two years since the people of Lincoln County, Wisconsin, learned that Frontier Communications received federal funding to expand Internet access in their region. Now, they’re wondering why Frontier has still not started construction of promised infrastructure.

A Long Road To Nowhere

The community has been seeking ways to improve local connectivity for years. Back in 2013, they held a series of local listening sessions and workshops with officials from the University of Wisconsin-Extension Center for Community Technology Solutions. The goals of the workshops were to educate community members about the importance of connectivity and to learn more about the availability of Internet access at the local level. The meetings addressed both residential and business needs. 

In the summer of 2015, county officials announced that they had been working on an initiative to find a way to improve connectivity throughout Lincoln County. By engaging members of the public in town hall forums they had learned that the general consensus was:

“For the most part, people are disappointed with their current service.”

“Generally speaking, their current Internet service is not fast enough and there just isn’t enough capacity to do what they want to do.”

Community leaders were also learning that a fair number of home-based businesses were popping up in the county.

When Greeneville Light & Power System (GLPS) started bringing better connectivity to the local school system, it improved educational opportunities for kids in the Tennessee community. Now, the municipal utility plans to use the same approach to save lives by connecting emergency responders across the county.

Sparsely Populated

Rural Greene County, Tennessee, can’t attract national providers to invest in high-quality connectivity because it doesn’t have the population density ISPs look for to justify investment. According to GLPS General Manager Bill Carroll, the utility serves an average of 17 or 18 customers per mile. Greene County is approximately 650 square miles. Without a reason to bring better infrastructure to serve residential customers, national ISPs aren’t there to provide services to the police or sheriff facilities either.

GLPS will bring connectivity to Greene County 911, the Greenville Police Department, and the Greene County Sheriff’s Department. Each entity will pay for the construction of the fiber network to their facilities and pay a monthly fee to GLPS. The rate for their connectivity is based on a “per-mile” calculation, which allows GLPS to cover their costs; GLPS charges the school system the same way. Greeneville City Schools are saving approximately $50,000 per year, a significant savings in a town of 15,000 people.

GLPS will not act as an Internet Service Provider, but will allow public safety departments to cut down on expenses by eliminating leased lines. More importantly, the new network will be creating reliable connections. Greenville Police Department Captain Mike Crum said, “This partnership will truly save lives. That is a very difficult aspect to quantify when conducting a cost analysis.”

What The Future Holds

GLPS has no plans to expand their approach to serve residents and businesses throughout the county, but they haven’t ruled it out:

Carroll and his staff are assessing to determine if a project of that magnitude could be feasible and said they will bring that information to the Power Board as it becomes available.

If you live in rural America, chances are you know what it’s like to have inadequate Internet access. If you've heard about the Connect America Fund, however, you probably think help is on the way and your problems will soon be over; you'll get the kind of speeds available in large cities, right? Wrong.

Our short video on rural connectivity and CAF explains how big companies are taking federal subsidies to build networks that provide the same old slow DSL service to rural areas. So, what can people in rural communities do? The video describes how local communities are becoming more self-reliant through publicly owned infrastructure and offers some starting points if you're interested in learning more.

More Of The Same? No Way!

The Connect America Fund (CAF) is offering billions of dollars to build out networks in rural areas, but the companies receiving the subsidies are the same ones that already offer terrible connectivity in most rural communities. Are they using those subsidies to invest in high-speed connectivity for rural areas? No. The DSL connections that those companies are deploying for your home or business with CAF funding is already considered obsolete.

Rather than accepting these substandard solutions, an increasing number of communities have decided to act so they can have the same or better quality of connectivity as urban areas. Rural cooperatives and municipal networks are taking charge of their own telecommunications infrastructure needs. Unless you live in one of these communities, you may have never heard about the fast, affordable, reliable connectivity available from a community network or a cooperative. They’re just doing it and not bragging about it.

YOU Make It Happen

How does a community or a cooperative start offering better connectivity? We’ve created this short video that explains the basics and we invite you to share it with others. It all starts with YOU.

Be sure to check out our other videos, too!

Update: Please note, this information is now out of date. It was developed in 2017. 

This is the central hub for ILSR’s research on Internet access around the Appalachian United States. We have compiled federal statistics on broadband availability and federal subsidies for large Internet Service Providers. We've created detailed maps of 150 counties in Kentucky, Southeast Ohio, and northern West Virginia.

We've also created Rural Toolkits for Kentucky, Southeast Ohio, and northern West Virginia. These toolkits offer a big picture look at connectivity on a regional and statewide level.  They also provide action steps for folks to learn more and get involved.

Remember these three key details when reading through this information:

Internet access: if you can get online, check email, and browse the web.

Broadband: the Federal Communications Commission (FCC) currently defines this as speed of 25 Mbps download and 3 Mbps upload. 

Fiber-to-the-Home (FTTH): a high-speed fiber-optic connection directly to the home. This type of technology can support speeds of more than 1,000 Megabit-per-second (Mbps).

Appalachia can get better Internet service, but the big companies aren’t going to do it. Cooperatives and small towns are stepping up and delivering world-class Internet service.

Kentucky

Image

This information covers the entirety of the state – all 120 counties.

Rural Toolkit: This toolkit provides the basics of how to get started. From what is broadband to the details of federal funding, this toolkit has got you covered. At the back, it includes a statewide fact sheet, which is also available separately.

On the border of Tennessee and Kentucky, an electric cooperative looks to a more connected future. The Tri-County Electric Cooperative that operates across state lines is preparing to build a state-of-the-art network for high-speed Internet service throughout Trousdale County, Tennessee. This will be the first year of construction for the cooperative after several years of planning.

Tri-County Electric plans to soon begin services to Trousdale County, the smallest county in Tennessee. Many of the county's 8,000 residents' choice is limited to Comcast and AT&T, and Tri-County Electric's Vice-President and General Manager Paul Thompson noted that people in the county often only subscribe to about 6 Mbps download and 1 Mbps upload. With a steady membership base of 50,000 spread across two states and a close relationship with the county, the electric co-op is in a good position to move forward with the Fiber-to-the-Home (FTTH) project. The cooperative intends to offer an affordable base package that provides faster, more reliable connectivity than what the incumbents are willing to offer the rural communities.

Funding From The Feds

Since 2014, Tri-County Electric Cooperative has actively pursued financing for a FTTH network in the county. The co-op applied for a grant through the Rural Broadband Experiments program managed by the Federal Communications Commission. They did not receive any funding, but the process resulted in a tangible plan.

The process of applying for the grant built up community support for the project and enabled the co-op to identify key assets. As part of the grant application, they noted which census blocks they expected to connect and what community anchor institutions, such as schools, libraries, and government buildings, could be included. The Trousdale County government even passed a resolution giving explicit permission for Tri-County Electric to build and operate a FTTH network. 

It’s been a long road for Pinetops, North Carolina, as they’ve sought better connectivity in their rural community. After dramatic ups and downs, the community seems to have finally found a tepid resolution. Greenlight can, for now, continue to serve Pinetops.

With Conditions

On June 28th, the General Assembly passed HB 396, which allows Wilson’s municipal network, Greenlight, to continue to provide gigabit connectivity to the town and to Vick Family Farms but establishes conditions. If or when another provider brings Fiber-to-the-Home (FTTH) service to Pinetops, Wilson has 30 days to end service as customers transition to the new provider. Until a different provider comes to Pinetops, Greenlight will continue to offer its gigabit connectivity to the approximately 600 households and premises in the community of about 1,300 people.

In addition to premises in the town of Pinetops, Greenlight is serving Vick Family Farm, a local potato manufacturer. When the business obtained access to high-quality Internet access, they were able to expand their business internationally; they invested in a high tech distribution facility. The facility requires the kind of capacity they can only get from Greenlight.

Community leaders in Pinetops are relieved they don’t have to give up fiber connectivity, but they’re happy with the service they get with Greenlight and would rather stick with the muni.

“Although not the solution we expected, we are pleased this bill allows us to continue to leverage Greenlight’s next generation infrastructure as we focus on growing our community,” said [Town Commissioner Suzanne] Coker-Craig. “Hopefully, no other provider will exercise the option to build redundant infrastructure that our community neither wants nor needs. Pinetops has made it clear that we want the quality and speed of service that only Greenlight can provide.”

Read the text of the bill here.

Alexander County, North Carolina, recently released a Request for Proposals (RFP) to find a firm to conduct a broadband assessment and feasibility study. Applications are due July 24th.

Rural Connectivity

In addition to examining what type of service and where service is currently available, the county wants a firm that will help create a strategy to improve what they already know is poor connectivity throughout the county. Funding sources should be identified along with helpful public policy suggestions.

According to the RFP, approximately 50 percent of 1,954 respondents in a recent indicated that their Internet service did not have sufficient speed. Sixty-five percent don’t have access to broadband as defined by the FCC (25 Megabits per second download and 3 Mbps upload), and about 12 percent use their mobile devices to access the Internet. Sixteen percent noted that affordability is a problem. Approximately 84 percent of respondents indicated that they’d like to have more options for Internet access.

Alexander County

Alexander County is mostly rural and home to about 38,000 people. Manufacturing is an important part of the economy but farmland makes up much of its 264 square miles. Taylorsville is the county seat and the only town, with a few other unincorporated communities in the county. Bethlehem, a census designated place is located in the southwest corner of the county and is also somewhat densely populated, relative to the rest of the county.

The community is on the west side of the state, about an hour north of Charlotte. The Appalachian Regional Commission (ARC) classifies the community's economic status as "transitional" and the North Carolina Department of Commerce considers it an average economically distressed county. A little more than half of school kids qualify for free and reduced lunches. Unemployment is at 3.2 percent as of April 2017. County leaders hope that improving connectivity within the region will also help diversify the economy and improve the employment situation for residents.

Existing Fiber

People in Otis, Massachusetts, are now seeing utility crews make space for fiber optic cable on poles as they prepare for the community’s publicly owned Internet network. The schedule calls for cable installation in August; the network should start serving residents and businesses this fall.

Working With A Neighbor

Like several other hill towns in western Massachusetts, Otis is working with Westfield Gas + Electric’s WhipCity Fiber, which will handle construction of the network. WhipCity will construct the network in phases, connecting premises as neighborhoods are completed. The project will connect 1,687 premises and will cost approximately $5 million. 

Construction is finally able to commence because in May, the Massachusetts Broadband Institute (MBI) released funding for last mile broadband networks to several towns that advocated for their own solutions. Otis received $1.7 million. Communities like Otis that chose to invest in publicly owned infrastructure are required to contribute to the cost of their network.

MBI chose to release the funds after a drawn out situation in which unserved and underserved communities in the western part of the state first planned to unite as a broadband cooperative, WiredWest. MBI was the administrator of approximately $50 million in federal stimulus and state grant funding but withheld the funds. They felt there were problems with the WiredWest business model, but local towns and municipal network experts did not share those concerns. Instead, MBI planned to dole out the funding to large incumbent providers, which angered many of the local communities that have expressed dissatisfaction with treatment by those very companies over the years. Comcast will still obtain large amounts of the grant money to build out in several of the smaller communities. Those small towns will not be required to contribute, but 100 precent of their premises are not always served and they will not own the infrastructure.

Rural areas in southeastern Ohio and north West Virginia are plagued by poor connectivity. In the Appalachian region, people are organizing to find ways to solve the problem themselves rather than face the risks facing communities with no access to high-quality Internet access. On July 18th, the National Rural Assembly will hold "The Appalachian Ohio-West Virginia Connectivity Summit" in Marietta, Ohio.

Connecting Experts With Community Members

The summit will bring experts together to share their knowledge with participants who are interested in learning more about ways to improve local connectivity. In addition to a keynote address by Christopher, breakout sessions will include topics such as broadband policy, technology, and organizing.

There will also be an afternoon panel discussion titled “Community Ownership Models” and FCC Commissioner Mignon Clyburn will be sharing remarks. The event is one stop on her #ConnectingCommunites listening tour around the U.S.

You can learn more about the summit and the speakers at the Rural Assembly website. They’ve also collected a list of resources and want you to share your broadband stories.

Register, Agenda

There will also be a Town Hall later in the evening on the 18th. Check out the complete itinerary online and Register for either event if you plan to attend. The Summit will take place at Washington State Community College and the Town Hall will be held at Marietta High School.

For more and to stay up to date, follow the Summit FB page.

Image courtesy of The Appalachian Ohio-West Virginia Connectivity Summit FB page.