In this episode of Unbuffered, Chris is joined by Lee Brown, President and CEO of Erwin Utilities, and John Fredericks, Director of Information Technology at Erwin Fiber, for a conversation about community resilience, local infrastructure, and rebuilding after Hurricane Helene.

Lee and John reflect on the devastating flooding that struck Erwin, Tennessee, in September 2024, washing away homes, damaging the industrial park, and destroying hundreds of utility poles carrying both electric and fiber infrastructure. They share how the community responded in the days and months that followed, from neighbors helping neighbors to utility crews working to restore essential services.

The conversation also looks back at Erwin Fiber’s incremental approach to building its network. Chris, Lee, and John discuss how careful planning, local support, and investments in redundancy helped the system remain resilient during the disaster, allowing much of the community to stay connected even as other infrastructure failed.

From there, they explore how Erwin Utilities is using the recovery process to build back stronger. John shares plans to expand network redundancy, move toward XGS-PON, and roll out new Wi-Fi capabilities designed to support first responders and customers during future emergencies.

Throughout the episode, Lee and John emphasize that reliable Internet access is about more than speed. It is about connection, trust, and having local institutions that understand the community they serve. Their experience after Helene offers a powerful example of why resilient infrastructure and local accountability matter when disaster strikes.

This show is 35 minutes long and can be played on this page or via Apple Podcasts or the tool of your choice using this feed. 

You can also check out the video version via YouTube.

Transcript below.

We want your feedback and suggestions for the show-please e-mail us or leave a comment below.

Listen to other episodes (formerly Community Broadband Bits) or view all episodes in our index. See other podcasts from the Institute for Local Self-Reliance.

Thanks to Whitedrift for the song Operator, licensed Creative Commons Attribution (3.0).

Catch the latest episode of the Connect This! Show, with co-hosts Christopher Mitchell (ILSR) and Travis Carter (USI Fiber) joined by regular guests Kim McKinley (TAK Broadband) and Doug Dawson (CCG Consulting) and special guest Heather Mills (Tilson) to talk about the FCC giving out participation trophies to the monopoly providers, how state offices are responding to the BEAD guidance changes, disaster response and resilient Internet networks, and more. The full list of topics includes:

• Charter Spectrum calling deliberate fiber cuts "domestic terrorism"
• FCC Chair Brendan Carr further abdicating the commission's responsibility to the American people
• How states are responding to the Benefit of the Bargain BEAD changes
• FEMA's role in rebuilding our Internet networks
• California's affordable broadband bill getting pulled
• Whether T-Mobile has enough fiber to support its plan for the future

Join us live on July 24th at 2pm ET, or listen afterwards wherever you get your podcasts.

Email us at [email protected] with feedback and ideas for the show.

Subscribe to the show using this feed or find it on the Connect This! page, and watch on LinkedIn, on YouTube Live, on Facebook live, or below.

Catch the latest episode of the Connect This! Show, with co-host Christopher Mitchell (ILSR) joined by regular guests Kim McKinley (UTOPIA Fiber) and Doug Dawson (CCG Consulting) and special guests Gigi Sohn (American Association for Public Broadband) and Blair Levin (New Street Research) to celebrate 100 episodes of the show. Topics include:

• A new survey showing average broadband pricing hitting more than $100/month for the first time in some states
• Communications networks in the wake of Hurricane Helene
• The hypocrisy of attacks on BEAD by a certain segment of lawmakers and regulators
• T-Mobile getting in some hot water after reneging on its lifetime price lock  for subscribers
• What we can expect from the aftermath of the 2024 election.

Join us live on October 24, at 2pm ET or listen afterwards wherever you get your podcasts.

Email us at [email protected] with feedback and ideas for the show.

Subscribe to the show using this feed or find it on the Connect This! page, and watch on LinkedIn, on YouTube Live, on Facebook live, or below.